Patrick - 3/7/2024 13:04:44
The collection timing is so restrictive...all are during office hours...and only 8-9am on sat. And only within 3 days. I practically cannot collect at all ! Secondly, I was not aware that the sending address would not be to my address. There is no clear prompting that it will be sent to a collection point which I was not prompted to select... This should be improved so that customer is aware that the sending address will not be the default user's address and that selection of collection point is necessary instead of sending to one where the customer is not even aware of. The user interface for this is very poorly design. Please improve on this.