JoannaT - 1/24/2024 9:25:41
Still waiting for delivery of my goods
Reviews, comments
Lucas - 1/23/2024 22:08:26
Delivery after office hours not successful then system auto cancel my order and return to overseas seller. What is this about??
Joey - 1/23/2024 21:41:08
19 should be received my parcel now have already 23 and i still haven’t received my parcel yet and nv get any response!
Mdm Wong - 1/23/2024 21:06:32
Delivery time not stated and have to wait for 1 whole day till late evening still waiting
Mohamed Ibrahim - 1/23/2024 18:34:30
Empty promise
Hmst - 1/23/2024 16:00:30
Nil
Ur mother SPX - 1/23/2024 12:33:53
29 December place order, 8 January reached Singapore, keep saying collection point full for 4 times, till today haven receive. Write a review here yesterday and today Shopee refunded me and said parcel lost. Well done SPX. WORSE DELIVERY EVER. -‘-
Ean - 1/23/2024 12:11:15
Status indicated out for delivery but parcel never arrived!
Anonymous - 1/23/2024 10:06:53
Very slow service. Ordered parcel on 18th Jan and it is delayed by 2 days (likely to be even worse given the numerous negative reviews). SPX needs more transparency about the location of the parcel and not make false claims to customers that a parcel will arrive at a certain time. Will never buy again.
Red - 1/23/2024 9:32:05
Seeing as me and many other reviewers are facing the same problem of "parcel is out for delivery" and after a few days still never reaching their homes, we expect a lot more communication from SPX's side. 1) Why would the parcels be marked as "out for delivery" when it has clearly never left the delivery hub. Please update your SOP and ensure regulations are followed. When tagged as "out for delivery", customers would expect their parcels to be delivered on that day or the next day. You are heightening our expectations and then dunking on them. If still in the delivery hub and there isn't any delivery attempt, DO NOT say it is. 2) If there is going to be any delay, we expect an announcement on Shopee app or website informing us of the expected delays. This should be used as an opportunity to remove SPX as one of the delivery services and allow the other carriers to alleviate the burden of large quantity of parcels to be delivered. I was aware of SPX not delivering parcels on time recently but I had no option to change to any other courier service. Why should we be forced with a courier service that cannot deliver on time? As many people have yet to receive their parcels for up to a week, I genuinely hope you have been contacting and following up with them. 3) When contacting for live chat and agent via the shopee chat or email, we'll be directed to a chatbot that provides us with generic and standard templates of assurance with no follow up action of the sort. "Not to worry, I have submitted a request to my fleet team to locate your parcel and expedite its delivery, hopefully in the next 24-48 working hours." What happens after 48 hours? Shouldn't there be more follow up from Shopee's end? I have had bad experiences with SPX in the past and I would not have selected SPX if it did not force me to in the first place. At this point, I hope my and everyone's parcels are not damaged having been exposed to risk for so long and just wish for it to arrive.
